Contact & FAQ

FAQs

Top Questions

  • After you place your order, we send it directly to the restaurant, which starts preparing it immediately.

    Our restaurants do everything they can to get your food delivered as soon as possible. However, sometimes restaurants receive very large amount of orders, or drivers get stuck in heavy traffic - this unfortunately might cause delays.

    If the amount of time you’ve waited has exceeded the estimated delivery time, you can contact us and we’ll look into what’s going on.

  • If you have a voucher code, you can redeem it after selecting a restaurant and adding items to your basket. You will see a field to enter your voucher code on the order overview page. If the voucher is valid, the discount on your order will be calculated immediately. Only one voucher can be used per order.

    If your voucher code does not work, feel free to contact us and we’ll take a look.

  • foodpanda offers many different discounts at restaurants. If you want to view them all, have a look at Restaurants with discounts

Ordering

  • It is really easy, as easy as 1, 2, 3:

    1. Tell us where you are: Enter your location so that we can show you which restaurants deliver to you.
    2. Choose what you would like: Pick a restaurant and select items you’d like to order. You can search by restaurant name or cuisine type.
    3. Checkout: Enter your email and choose a password if this is your first order at foodpanda, exact delivery address and your phone number. Always make sure that you enter the correct phone number to help us contact you regarding your order, if needed.

    Now sit back, relax, and we’ll get your food delivered to your doorstep.

  • Please give us a call as soon as possible, we can let the restaurant know before it starts preparing your order.
    8 800 080 5666

  • Delivery time varies from restaurant to restaurant. It also depends on the number of orders that the restaurant has to prepare and on the distance between the restaurant and your delivery address.

    You can see the estimated delivery time for each restaurant in your area on our website. After placing an order, manager of the restaurant always calls you back for order confirmation and specifies more precise delivery time.

  • Delivery costs, just like delivery time, are determined by restaurants individually. Usually the ones closest to you will charge a small delivery fee. If a delivery driver has to travel a long way, they may charge a little extra for the service. There are many restaurants offering free delivery as well. You can easily check the delivery cost for each restaurant whilst browsing our website.

  • You will receive a confirmation email from us, stating the orders you have selected and the time it will take to be delivered to you. We will also send you a SMS to keep you updated once the restaurant has confirmed your order.

  • Online ordering at foodpanda provides several advantages over telephone ordering.

    1. Discover: We offer a huge choice of restaurants, and we have their menus online so you don’t have to collect menus for individual restaurants or stick to just one of them. Every day you can discover new restaurants and new tastes.
    2. Take your time: You have as much time as you need to decide what to eat today, instead of listening to someone read out the entire menu to you and making a decision on the spot.
    3. Know what you’re getting: We help you make the right choice by providing customer reviews and ratings.
    4. You can view details of all your past orders and easily re-order.

How it works

  • foodpanda is a convenient online food ordering website that connects users with thousands of local restaurants. Customers can browse through numerous menus and place orders for delivery or take-away at the best price.

    At foodpanda, we believe ordering food online should be fuss-free, fast and definitely fun. With just a few clicks you can order from a wide variety of delicious cuisines online.

    foodpanda provides you with restaurant menus, customer reviews and more for over 250 restaurants.

  • If you want to view all restaurants, just go to Restaurant list. Then enter your location to check which restaurants can deliver to you.

  • The delivery area depends on individual restaurants and foodpanda has no influence on this. If you enter your delivery address on the homepage, then you can browse through all the restaurants that can deliver to you.

My Account

  • You have already created an account but you can't remember your password? Click on 'Login/Register' at the top of the page. Then click on 'Forgot Password?'. Fill out your email address and a password recovery link will be sent to you by email.

  • There are definitely a few advantages of signing up:

    1. Your previous delivery addresses will be saved so that you don't have to enter them all over again on your next order.
    2. You can track previous orders.
    3. You can quickly make re-orders.

    There are many more advantages... register with us and discover them!

Contact our customer service


| Email us
 8 800 080 5 666 | Problem or question? Call us

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